What should I do if the express delivery is missing something? Popular topics and solutions on the Internet in the past 10 days
Recently, the issue of lost or shortage of express delivery has become a hot topic on social platforms. Especially after the launch of Double 11 pre-sale, logistics pressure surged and the number of related complaints increased significantly. The following is a response guide compiled based on hot spots across the entire network:
1. Statistics on hot searches for express delivery issues in the past 10 days
| platform | Hot search topics | Number of discussions (10,000) | main contradiction |
|---|---|---|---|
| # Strategy for protecting the rights of a few pieces of express delivery that have been dismantled# | 28.5 | The outer packaging is intact but the inner parts are missing. | |
| Douyin | "Express arrival inspection to avoid pitfalls" | 15.2 | Collection point refuses to cooperate with inspection |
| Zhihu | Comparison of compensation standards of express delivery companies | 6.8 | Disputes over insurance terms |
2. Scenario processing plan
Scenario 1: Shortage discovered when signing for receipt
| steps | Operational points | Legal basis |
|---|---|---|
| 1. On-site evidence collection | Take a video of the weight of the unopened package + video of the entire unpacking process | Article 52 of the E-Commerce Law |
| 2. Visa refusal processing | Mark "Internal Parts Shortage" on the receipt and ask the courier to sign for confirmation. | Article 25 of the Interim Regulations on Express Delivery |
Scenario 2: Shortage discovered after the fact
| time window | Rights protection methods | success rate |
|---|---|---|
| Within 3 days | Initiate a dispute complaint through the shopping platform | 78% |
| Within 7 days | Complain to the Postal Administration 12305 | 65% |
3. Comparison of the latest compensation policies of express delivery companies (data from November 2023)
| company | Uninsured compensation | Insured compensation | Evidence requirements |
|---|---|---|---|
| SF Express | 7 times shipping fee | Full amount (proof of value required) | Unpacking surveillance video |
| Zhongtong | 3 times shipping fee | 50% of declared value | Courier witness record |
4. Expert advice
1.Precautions:For valuable items, it is recommended to choose the "face-to-face inspection and signature" service. Recently, a express locker company has launched an "unpacking monitoring" function, which can improve the success rate of proof.
2.Timeliness Note:According to the latest reminder from the State Post Bureau, the rights protection and appeal cycle during the e-commerce promotion may be extended to 15 working days. It is recommended to complain to the shopping platform simultaneously.
3.New scam:Be wary of "compensation links" sent by fake courier companies. Cases of QR code theft have occurred in many places recently, and official compensation is returned through the original payment channel.
5. Techniques for improving the success rate of rights protection
•Evidence chain construction:Complete evidence should include: logistics weight record (available on the official website) - video of receipt - comparison of weight parameters on the official website of the product
•Complaint words:Emphasizing "abnormal package weight" is more likely to be accepted than simply saying "few pieces". Data from a complaint platform shows that the success rate differs by 41%.
If the negotiation fails, you can log inState Post Bureau Complaint WebsiteWhen submitting a formal complaint, data shows that the average processing time for such complaints in the past three months has been 7.3 working days, and the satisfaction rate for case closure has reached 89%.
check the details
check the details
en
